Shipping policy

Shipping Policy

Shipping Destinations

We currently ship within Canada only. If we begin shipping to other destinations, they'll be shown at checkout.

Processing Times

Every slime is handmade and every order is packed by hand. Please allow 3 to 5 business days for your order to ship. We ship Monday to Thursday. Processing times don't include weekends, holidays or transit time, and may be longer during busy seasons such as the holidays. You'll receive a shipping confirmation email with tracking once your order ships.

Shipping Rates and Carriers

Every order ships with tracking. A flat shipping rate is shown at checkout before you pay, and orders over the free-shipping amount shown on our site ship free. We choose the carrier based on the destination and package, so carriers may vary between orders.

Local Pickup

Local to Saint Anns? Choose Pickup at checkout for free local pickup. We'll email you when your order is ready to arrange a pickup day and time. Orders are usually ready in 2–4 days.

Delivery Times

Delivery dates and transit times are estimates only and are not guaranteed. Weather, carrier issues and seasonal volume can cause delays.

Weather and Slime Texture

Slime can arrive a little sticky in hot weather or a little stiff in cold weather. This is normal and is usually fixed with a little play, warming to room temperature or the activator spray included with every slime order.

Address Changes and Incorrect Addresses

Please make sure your shipping address is complete and correct. If you notice a mistake after ordering, email us right away at info@lilslimetastic.com. We can't guarantee changes once an order has shipped, and orders returned because of an incorrect address may need additional shipping charges to be resent.

Lost, Stolen or Damaged Packages

If your package is lost, stolen or arrives damaged, email us at info@lilslimetastic.com with your order number and any photos or tracking details. We'll work with the carrier to help resolve the issue. For damaged orders, please keep all packaging in case it's needed for a carrier claim. See our Refund Policy for details.