Refund policy

Return and Refund Policy

Because our slime is handmade and is a hands-on play product, all sales are final. We can't accept returns or exchanges for change of mind, scent or colour preference, or ordering the wrong item. Mystery Slime Charms are a surprise, so they can't be exchanged.

Order Cancellations

Need to cancel? Email us at info@lilslimetastic.com within 2 hours of placing your order. After that, your order may already be in progress, and we can't guarantee a cancellation.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If an item is damaged in transit, a container is broken, or something is missing or different from what you ordered, contact us at info@lilslimetastic.com within 7 days of delivery.

Please include:

• your order number;
• a description of the issue; and
• clear photos of the item and its original shipping packaging.

Once we've reviewed the information, we'll send a replacement, or a refund if a replacement isn't possible. Please don't return an item unless we've given you return instructions.

Texture Changes During Shipping

Slime that arrives a little sticky in hot weather or a little stiff in cold weather isn't damaged. It usually returns to normal with the activator spray included in your order or after warming up to room temperature. See our FAQs for quick fixes, and contact us if that doesn't solve it.

Shipping Charges

Original shipping charges are non-refundable, except where an order arrives damaged, defective or incorrect.